LEGAL NOTICE

Magismed, Lda Legal Notice
Company name: Magismed, Lda ("MAGISMED")
Registration Number: 513957871
Registered Office: Avenida Antero de Quental, nº84, 4715-353, São Vítor, Braga
VAT NUMBER: 513957871

As the owner of the personal data collected and processed, you can ask us at any time:

• Access to the information we hold about you.
• Rectification of the information if it is inaccurate and/or incomplete.
• Request erasure and/or restriction of the processing of your personal data.

Right of access

You have the right to obtain from MAGISMED, at any time, confirmation that your data is being processed, even if you are not registered on our website, as well as communication of that data in a perceptible form. You have the right to be informed by MAGISMED about the origin of the source that transmitted your data, the purposes and means of processing your personal data, the logic behind the electronic processing of data, information about external entities and the names of the subjects and categories of entities to whom your personal data may be disclosed or who may access your personal data. You can also find the above information in this Privacy Policy.

Rights to rectification, erasure and restriction of processing

You have the right to obtain from MAGISMED at any time:

• The updating, rectification or integration of your personal data;
• The deletion, anonymisation or blocking of your personal data, which is treated as a breach of the law, including when the storage of data is not necessary for the purposes for which it was collected and subsequently processed;
• Confirmation that the operations in points 1 and 2 have been notified to whom the data has been communicated or disseminated, except when it becomes impossible to do so or if this means exceeding the protection of the rights you invoke.
• Please communicate any changes concerning your personal data to the following e-mail address: info@magismed.com, in order to ensure that your personal data is always up to date.

Right to object

You have the right to object, in whole or in part:

• On legitimate grounds, to the processing of your personal data, even if it is related to the purposes for which they were collected;
• The processing of your personal data for advertising or direct marketing purposes or to sell products or carry out market research or commercial communications.

Right to complain

You also have the right to lodge a complaint with the National Data Protection Commission (https://www.cnpd.pt).
You can freely exercise your rights at any time, provided you do so in accordance with the applicable laws and regulations, by sending your request to MAGISMED, via the following e-mail address: info@magismed.com.
Your requests will be treated with special care so that we can ensure the effectiveness of your rights. You may be asked to provide proof of your identity in order to ensure that personal data is only shared with its owner.
You should be aware that in certain cases (e.g. due to legal requirements) your request cannot be immediately fulfilled.
In any case, you will be informed of the measures taken to this end within one month of the request being made.

Complaints and suggestions

Customer feedback is very important to MAGISMED as it allows us to implement improvements in the services we provide. Therefore, if for any reason customers are not satisfied with the services provided or with any of the goods purchased, or if they have any suggestions, MAGISMED would be grateful if they could report any situation, within 14 days of the occurrence or receipt of the order by the recipient or a third party designated by them, to one of the Customer Service contact channels.
If the customer has received a defective or damaged product, or if the product received is different from the one they actually ordered, they must attach a video to their complaint or, as the case may be, photographs in which both the problem detected and the condition of the box in which the parcel was delivered are clearly visible.

The customer must also keep both the defective, damaged or non-conforming product and the parcel box in their possession until further notice from Customer Service.

If, upon delivery of the order, the outside of the box is not in perfect condition, the customer must reject the delivery under penalty of non-acceptance of the claim.

Warning: If, as a result of the assessment of the complaint submitted, the customer is sent a voucher to send the product in a future order, this voucher must be used within the expiry date indicated on the voucher, otherwise the replacement product will be out of stock.

MAGISMED is registered on the Online Complaints Book Platform, so any customer can access it by clicking here or going to https://www.livroreclamacoes.pt.

Alternative Dispute Resolution

In the event of a dispute, the CONSUMER may resort to the Alternative Dispute Resolution entities identified on the CONSUMER portal, on the website www.CONSUMIDOR.pt, or to the Online Consumer Dispute Resolution entities identified on the website https://webgate.ec.europa.eu/odr.
The alternative dispute resolution organisations that currently exist are as follows:
CNIACC - National Consumer Conflict Information and Arbitration Centre
General jurisdiction
E-mail: cniacc@unl.pt
Web: http://www.arbitragemdeconsumo.org
Algarve Consumer Conflict Information, Mediation and Arbitration Centre
Geographical area covered - contracts concluded in the District of Faro
E-mail: apoio@CONSUMIDORonline.pt
Web: http://www.CONSUMIDORonline.pt/
Consumer Conflict Arbitration Centre of the District of Coimbra
Geographical area covered - contracts concluded in the municipalities of: Arganil, Cantanhede, Coimbra, Condeixa-a-Nova, Figueira da Foz, Góis, Lousã, Mira, Miranda do Corvo, Montemor-o-Velho, Oliveira do Hospital, Penacova, Penela, Soure, Tábua, Vila Nova de Poiares.
E-mail: geral@centrodearbitragemdecoimbra.com
Web: http://www.centrodearbitragemdecoimbra.com
Lisbon Consumer Conflict Arbitration Centre
Geographical area covered - contracts concluded in the Lisbon Metropolitan Area: Lisbon, Alcochete, Almada, Amadora, Azambuja, Barreiro, Cascais, Lisboa, Loures, Mafra, Moita, Montijo, Odivelas, Oeiras, Palmela, Seixal, Sesimbra, Setúbal, Sintra and Vila Franca de Xira.
E-mail: juridico@centroarbitragemlisboa.pt / director@centroarbitragemlisboa.pt
Web: http://www.centroarbitragemlisboa.pt
Porto Consumer Information and Arbitration Centre
Geographical area covered - contracts concluded in the Porto Metropolitan Area: Arouca, Espinho, Gondomar, Maia, Matosinhos, Oliveira de Azeméis, Porto, Póvoa de Varzim, Santa Maria da Feira, Santo Tirso, São João da Madeira, Trofa, Vale de Cambra, Valongo, Vila do Conde and Vila Nova de Gaia.
E-mail: cicap@mail.telepac.pt
Web: http://www.cicap.pt
Vale do Ave Consumer Conflict Arbitration Centre / Arbitration Court
Geographical area covered - contracts concluded in the municipalities of: Cabeceiras de Basto, Fafe, Felgueiras, Guimarães, Póvoa de Lanhoso, Póvoa de Varzim, Santo Tirso, Trofa, Vila do Conde, Vila Nova de Famalicão, Vizela, Vieira do Minho and Vizela.
E-mail: triave@gmail.com
Web: http://www.triave.pt
CIAB - Centre for Information, Arbitration and Consumer Conflicts
Geographical area of Amares, Arcos de Valdevez, Barcelos, Braga, Caminha, Esposende, Melgaço, Monção, Montalegre, Paredes de Coura, Ponte da Barca, Póvoa do Lanhoso, Terras do Bouro, Valença, Viana do Castelo, Vila Nova de Cerveira, Vieira do Minho and Vila Verde.
Email: geral@ciab.pt
Web: http://www.ciab.pt
Madeira Consumer Conflict Arbitration Centre
Email: centroarbitragem.sras@gov-madeira.pt
Web: http://www.srrh.gov-madeira.pt